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Essentially, a shared mailbox acts as a centralized service allowing many people to work in a synchronized manner.Among the most common advantages of using shared mailboxes include these abilities: In this article, you will learn how to configure a shared mailbox in Outlook and what to do if the shared mailbox is not synchronizing properly. Type the email address or name of the shared mailbox, then click OK. On the Advanced tab, select the Shared Mailbox and click Remove.A shared mailbox is accessible by multiple users, all of whom are granted specific access permissions.Every member is able to read and send email messages to and from the shared mailbox itself. They permit performing a wide range of coordinated activities with a team.Depending on the infrastructure Office 365 is relying on, a shared mailbox added using a different method than the one shown below might not work as expected, or might produce error messages. There are two main actions the mailbox owner will need to take in order to provide another user with access to the shared mailbox. Select the permission level you want to assign for each section: Calendar, Tasks, Inbox, Contacts, Notes. See below for help on how to proceed if the shared mailbox is not syncing. The Offline Outlook Data File (.ost) is a synchronized local copy of your mailbox saved on your computer, and is stored in the following default location (which might vary depending on the client version and the Outlook account type): C:\Users\App Data\Local\Microsoft\Outlook The Offline Outlook Data File, however, can get corrupted or become unreadable from within Outlook.Please consider, however, that once the process below is completed, permissions might not be available in real time to the user, since permission replication over the whole infrastructure might take a while. Select Editor permissions (which will provide full access) and click OK. This quick action could actually bring the shared mailbox back in sync again. Reasons for this could include a data storage device failure (bad sectors on the hard disk); networking connection failure (if the network connection has a problem, then the synchronization process will be aborted and the OST file is likely to get corrupted); incorrect file system recovery; or viruses.Outlook integrates well with most applications and devices.
Outlook should create a new Offline Outlook Data File, which will start to synchronize again with the Mailbox on the Exchange Server.Using Cached Exchange Mode, you can read and respond to your cached messages while offline, and any new messages or updates to your mailbox on the server will be automatically sent/received once Outlook (specifically the file) gets connected again.